Book details

  • Publisher


  • Date of

    May 6, 2022

  • Book size

    746 pages

  • Format

    Paperback & Kindle


About the book

The ‘PMO Services and Capabilities” book is for every PMO professional who wants to understand how to define and deliver a PMO service strategy. It is also intended as a study guide for higher education in undergraduate and graduate degree courses in project, program, portfolio, and PMO management.
Part 1 of the book provides context for PMO management, detailing how to create and embed a PMO service catalog (including capabilities) to maximize the value of the PMO services. It introduces and employs the concepts of domain of control, domain of influence, and domain of concern.  These concepts are also used as the basis for assessing PMO maturity and are integral to AIPMO’s PMO maturity model. Part 1 also features AIPMO’s PMO services lifecycle framework, PMO service principles, and AIPMO’s PMO competence framework, which connects PMO services to PMO capabilities.
Part 2 of the book outlines 227 PMO services, from which the reader may choose to design or customize their own service catalog using the PMO service catalog methodology in Part 1. To aid the reader in the development of their PMO services, the author has provided insights as well as PMO service domain principles.

AIPMO Review

Rating: 8.2 – “PMO Services and Capabilities” by Dr. Robert Joslin is a comprehensive guide for PMO leaders and organizations seeking to elevate their project management offices to new heights. The core concepts presented in this book, from positioning PMOs within an organization to defining the specific services and required capabilities, provide a holistic framework that any PMO can adopt to enhance their chances of success. Despite its weight, the book proves its value through an immersive design that fosters engagement and comprehension. Skillful use of colors and an appropriate font size enhances readability. The universal design of services, including the catalog, ensures global relevance and applicability, catering to both common and innovative practices in project management. 
There are 227 PMO services described in this book. The book is based on a three-level categorization system that allows services to be grouped (service groups) with a service domain. A service domain is related to an area of experience. There are 22 service domains explained.
The text maintains clarity and consistency, aided by structured headings and accessible language, offering insight into PMO domains and service clusters. While comprehensive in its coverage of services, the book’s format may overwhelm newcomers seeking guidance on service selection. 
The book’s practical features, such as guidance on service implementation and insightful tips given throughout, enhance its real-world utility. Dr. Robert’s expertise in PMO and project management enriches the content, complemented by diverse references spanning relevant domains. Visual aids, including tables and figures, effectively communicate complex concepts, though the inclusion of more diverse case studies could enrich the reader’s learning experience.
Overall, “PMO Services and Capabilities” offers a robust framework for PMO implementation and value generation, underscored by its innovative model and practical insights, and is a valuable resource for PMO professionals. 

AIPMO 10-point scale